Crowne Plaza Resort Guam
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 12:00 |
Amenities
More about Crowne Plaza Resort Guam
Crowne Plaza Resort Guam
Set on the pristine white, sandy beaches of central Tumon Bay, Crowne Plaza Guam is the ideal hotel for your next Micronesian vacation.
Ratings and reviews
Traveller reviews
Comment: 6 Mar 2025
Wonderful family vacation hotel
Their food was sooooo good. We ate first at the hotel bar by the lobby. Then while swimming, we also ate by the pool bar and by the poolside. We also tried ordering room service. Their food was that good that we kept ordering every day of our stay. Get the chicken quesadillas, chicken karaage, and pepperoni pizza!!
The location is great, it’s a beach front property so there is direct access to the beach. You can rent floaties and there are also different water activities available. They also have a gym here. There’s also a Haagen Dazs store and a souvenir shop by the entrance of the hotel.
We will definitely stay here again next time we’re in Guam.
Comment: 3 Jan 2025
1. Food
The breakfast menu of this hotel has been almost the same for 7 days. Later, I lost my appetite just by looking at the same ham. Coffee, coffee cups, plates, fruits, and food disappear quickly. The line to enter is long and I already have to wait a long time, and there is no food, so I have to wait again. The food came out so slowly that my family just ate bread and cereal. The menu is horrible for 7 days stay.
2. Room Cleaning
Except for the first day, the room cleaning was always done late(4-5pm)in the afternoon, and even that was done only after I complained. One day, I got so angry because the cleaning lady just passed by after seeing the room cleaning note that was posted from 9 o'clock, so I complained to her (8th Floor- Jessy).
The cleaning lady told me to wait because she had to clean the room of the guest who was arriving first. Oh please, hire more staff.
If the existing guests have to wait because there is no hotel cleaning lady, I think that's already been said. The fact that I have to wait is due to the hotel's internal situation, and the hotel should apologize to me for this kind of service. However, I had to see the staff's annoyance and rudeness.
3. Room & Swimming pool & Service
The bed is noticeably smaller than the double beds in other hotels. So I asked the hotel front desk as soon as I arrived if I could pay more and stay in a larger room for a few more days during my stay. The hotel front desk said there were no rooms left. After 3 days, the air conditioner in our room broke down and we were so hot. We had to move all our luggage out of bed at midnight. The room we were moved to was slightly bigger than our original room. What the heck? Did we have a room from the beginning?
Swiming pool has nothing but small.
Food menu was same as in room dining menu and it is just so so.
I feel like i am eating breafast again.
Oh i do not want to think about breakfast any more.
Before we moved, there was hair conditioner in the bathroom of our room, but in the room we moved to, there was body lotion instead. The water pressure was low, so it took a long time to shower and it was very uncomfortable. The bidet was smaller than the toilet itself, so it was unstable, and the toilet lid kept closing, so I had to hold the lid to do my business.
I travel abroad about 4-6 times a year and only stay in 5-star hotels.
This is my 3rd time in Guam. The room size, service, food, and staff attitude of this hotel are 2-3 stars.
I will never stay in this hotel again. This new Crown hotel should change the system asap otherwise IHG glory won't last.
US
Comment: 4 Feb 2025
Clean, comfy, great service. Would stay again. 10/10
UK
Comment: 10 Jan 2025
Stayed in: Jan 2025
Great hotel at a fantastic location
Hotel response
Comment: 15 January
Håfa Adai from Crowne Plaza Resort Guam!
Thank you for sharing such a thoughtful and detailed review of your recent stay with us. It brings us great joy to hear that you enjoyed your time at our resort and found so many aspects of your experience to your liking.
We’re delighted that our beachfront location and newly renovated facilities left a positive impression. From the well-designed common areas and pools to the thoughtfully planned rooms and amenities, it’s wonderful to know that you found our spaces both inviting and comfortable. It sounds like you truly made the most of your stay, including the spectacular ocean views from your sea view room—a highlight we’re thrilled you appreciated.
We’re also pleased to hear your thoughts on our Club Experience concept. Transitioning from a traditional lounge to offering elevated breakfast, afternoon tea, and evening drinks and food was a decision made to enhance flexibility and inclusivity for our guests. Your feedback is invaluable as we continue refining this offering.
Thank you for noting the convenience of our complimentary parking and transportation services, which we’re glad made exploring Guam even easier. Your recognition of the thoughtfulness behind our design and services is deeply appreciated, and we’re thrilled to have provided you with a great base for your island adventures.
Thank you once again for choosing Crowne Plaza Resort Guam. Si yu'us ma'ase!
Comment: 5 Jan 2025
Stayed in: Jan 2025
Very good location
801 Pale San Vitores Rd, Tamuning, 96913, |0.46 km from Tumon Bay
10 things to dowithin 2.71 km
Airportwithin 5.60 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Please inform Crowne Plaza Resort Guam in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of USD 100 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. The airport shuttle service will incur an additional charge of USD 35 per car. The airport shuttle service can accommodate a maximum of 4 guests per car. Please inform Crowne Plaza Resort Guam in advance if you want to use the service and provide them with your flight details, using the contact details found on the booking confirmation. Please let Crowne Plaza Resort Guam know your expected arrival time in advance. You can use the special requests box when booking, or contact the property using the contact details found on the booking confirmation. Children aged 11 years and below can stay free of charge when using existing bedding. Our Beach Access, Kids Pool and Kids Club are reopening as of May 2024.
