The West Gate Posada by Summit, Darjeeling Hotels

Name: The West Gate Posada by Summit
Address: 5/5, D.B Giri Road Ward No 12, Darjeeling, West Bengal, 734101, India

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Fast facts

Check in from	14:00
Check out by	12:00
Breakfast	Breakfast available.
Children	Children are welcome at this hotel.

Amenities

Wi-Fi

Spa

Front desk 24 hour

Restaurant

Non-smoking

Laundry

More about The West Gate Posada by Summit

The West Gate Posada by Summit

The West Gate Posada By Summit is located in Darjeeling, 10 km from Tiger Hill and 3.1 km from Happy Valley Tea Estate. This 5-star hotel provides a spa experience, with its sauna and hot tub.

Ratings and reviews

Cleanliness4.6

Location4.4

Service4.8

Rooms4.5

Value4.6

Sleep quality4.5

Traveller reviews

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Mentioned by travellers

Couple

Comment: 25 Mar 2025

Stayed in: Feb 2025

My Darjeeling trip

Every thing about the Hotel was very good. The room was clean and having all amenities. We had 24hr hot water in the bathroom. Food was very good. A small advise is that you should add more variety to the b'fast buffet. I felt the choices were a little less. The staff are all very courteous and warm.

Couple

Comment: 21 Feb 2025

Stayed in: Feb 2025

Best hotel, staffs are courteous and helpfull

Staff behavior is very courteous, they are Very Helpful, Room was very neat and clean , Food was also good, Bathroom was also very Clean ,They provide all Necessary toiletries, its near to mall road , i really Thanks to all staffs of the Hotel.

Couple

CH

Comment: 25 Mar 2025

Stayed in: Mar 2025

Adequate but really cold!

We started in room 701 (deluxe) which was very nice but very cold and quite noisy - next to the lift. A heater and electric blanket were an absolute must. To be fair, we had poor weather which contributed to the coldness but we really didn't expect a newish hotel to be so cold and the small electric heater is not adequate for the size of the room.
The shower / bath arrangement is strange. There is no shower curtain and the shower water goes down the back of the bath flooding the marble floor and making it extremely slippy / dangerous.
Room service was good - decent food, quickish service. However, covering the plates with something before bringing the food from the kitchen to the room would help it to arrive warm.
We asked to stay an extra night and were moved to a basement room for a higher price than the deluxe room. It was dark, dinghy and had an absolutely filthy rug.
As it was in the basement it was warmer and quieter than room 701. The shower was also more convenient although the wet floor was still absolutely treacherous.
The reception staff were excellent - friendly and efficient. The dining room staff appeared to be disinterested. The first night we wanted to eat in the restaurant but gave up trying to order and used room service instead. The restaurant was also extremely cold.
Breakfast was ok but the dishes of food were almost all empty and were sparsly refilled only upon request. The gentleman cooking eggs to order was great - friendly, efficient and made nice omelettes.
The location is ok - about 20 minutes walk to the town center. Some taxi drivers wouldn't take us up due to the one-way system.
The reception staff made a positive difference to our stay but we would not choose this hotel again.

Family traveller

Comment: 19 Mar 2025

Stayed in: Mar 2025

Very unprofessional management and team , we experienced thief in this hotel. The money we paid for it is not valued.

I booked a family room for 3 night with my family. Hotel was new looking good but we had such a bad experience I will never recommend this hotel brand , team was so unprofessional they checked in wrong room , outside temperature was 8 degree and room is inspected room was not hot we had to ask the heater. Hot water never worked we couldn’t take shower we addressed several times but no solution. Elevator never worked and no message for guest .we paid for 5 person but received service amenities and towels for just 2 person even we addressed that we are 5persons no changes. They cleaned the room don’t put the towel when we called to ask they said they received towels late , don’t think important to provide the basic services and communicate. During checkout I forgot my Chanel eye glasses they found but don’t think important to address guest for lost valuable items.The most shocking part was my dad had 50,000 of cash in bag and we said it’s a reputed hotel and trained and educated staff so left our valuable open and it was our fault we trusted and didn’t check during packing for check out, when my dad returned home and unpacking bag he noticed missing 15,000 from luggage bag. I purposely booked hotel like that were we can feel safe and we trusted to leave out belongings it was so shocking for our family that we are not safe even in this kind of property. This all incident disturbed so much my family they will have problem trusting even the property like this it’s so shame.

Group traveller

Comment: 10 Mar 2025

Stayed in: Mar 2025

very satisfying

Location of the hotel a little odd but the service was good. A special word of thanks to the manager Ms Prajokta for going the extra mile and extending full help.Her contribution to making our stay comfortable needs full appreciation
Highly recommended

Very good location

4.4

5/5, D.B Giri Road Ward No 12, Darjeeling, 734101, India|0.53 km from Darjeeling

10 things to dowithin 0.35 km

0.66 km

2.75 km

0.40 km

Transportationwithin 42.48 km

42.48 km

Airportwithin 0.53 km

0.53 km

Check in and check out

Check in from:

14:00

Check out before:

12:00

Good to know

Children

Children are welcome at this hotel.

Additional beds

Cribs cannot be added. Children 13 years old and over can use extra beds for an additional charge of INR 3450.0.

Breakfast

Breakfast available.

Breakfast menu

Buffet, Boxed/packaged food.

Breakfast options

American breakfast, Continental breakfast, Vegetarian breakfast.

Breakfast price

Please contact hotel for price information.

Important information from the hotel

This property will not accommodate hen, stag or similar parties.

The West Gate Posada by Summit: FAQs

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