Ibis Surabaya City Center
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Fast facts
Check in from | 14:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
More about Ibis Surabaya City Center
Ibis Surabaya City Center
Located in the central business district of Surabaya, Ibis Surabaya City Center offers a 24-hour front desk and free Wi-Fi access in the rooms. Rooms are fitted with a flat-screen TV, air conditioning and hardwood as well as parquet floor.
Ratings and reviews
Traveller reviews
Comment: 28 Mar 2025
Welcome home feeling
Comment: 28 Mar 2025
Good service
Comment: 28 Mar 2025
Good service
Comment: 12 Mar 2025
Maintain consistency in the menu, everything is delicious
Hotel response
Comment: 16 March
We very much appreciate your comments regarding your stay at the ibis Surabaya City Center.
It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ngurah Sedana
General Manager
NL
Comment: 22 Feb 2025
Incompetent staff that blasts loud music in the hallway at 6:30 AM.
The staff is very friendly but either poorly trained or simply incompetent. When I checked in, I specifically requested a non-smoking room but was given a smoking room, forcing me to change rooms. I also informed them that I suffer from insomnia and needed a quiet room, yet they placed me in a hallway filled with noisy guests—a couple with the TV blasting at maximum volume for hours and a group of teenage girls chatting and laughing. At 23:30, a family with a screaming young child was put in the room right next to mine. Despite knowing about my insomnia, the staff still assigned them there. When I asked the family to keep it down, they refused.
As a result, I had to switch rooms a second time, this time at midnight while being in pajamas. When I raised my concerns, the staff simply responded, "We don't know who will be in the room next to you. We might put another family with a child there." That level of disregard and poor planning is both incompetent and frustrating.
At 6:30 AM, the hotel started blasting loud ambient music in the hallway on my floor—because apparently, someone thought that was a good idea at that hour. People were sleeping! I called reception, and they seemed surprised by my complaint, which only highlighted their incompetence. They promised to turn it off—but didn’t. The music kept playing. Hopeless...
Hotel response
Comment: 28 February
Warmest Greeting from ibis Surabaya City Center...
Thank you for your time telling us about your experiences on your previous stayed with us. We glad to know that our room & location has impressed you. We've read your review and we are sincerely sorry that you have encountered an unpleasant experience while staying with us. We take this matter very seriously and have taken measures along with the hotel management to give refresh training to our staff
More importantly, you are a guest of ours and we are humbled by your constructive feedbacks which are a good reminder that we should continuously scrutiny every detailed aspect.
We hope this will not refrain you from staying with us in the future and we will try our best to prevent anything like this from happening again.
Stay Safe & Keep Healthy
Kind Regards,
Ngurah Sedana
General Manager
Excellent location
Jl. Basuki Rahmat No.94 96, Embong Kaliasin, Kec. Genteng, Surabaya, 60271, Indonesia|1.27 km from Gubeng Train Station
10 things to dowithin 2.02 km
Transportationwithin 6.49 km
Airportwithin 13.25 km
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
Pets are not allowed.
Breakfast available.
Breakfast price
€7 (≈IDR 103278.0)/person
Breakfast options
Continental breakfast.
Breakfast menu
Buffet.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented. Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee. Foreign business travellers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.
