Profolio @ Straits Quay, Bagan Jermal Hotels

Name: Profolio @ Straits Quay
Address: Jalan Seri Tanjung Pinang, Bagan Jermal, Penang, 10470, Malaysia

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Fast facts

Check in from	15:00
Check out by	12:00

Amenities

Wi-Fi

Parking

Air conditioning

Airport shuttle

Pool

Fitness centre

Accessibility

Lift

Food and drink

Bar

Restaurant

Barbecue

For the family

Children's pool

Hotel and outdoor facilities

Smoking areas

Non-smoking

Garden

Laundry

Ticket office

In the rooms

Air conditioning

Leisure and entertainment

Bicycle hire

Nightclub

Spa

Massage

Services

Cash machine

Room service

Luggage storage

Safe deposit box

Currency exchange

Express check-in

Sport and fitness

Pool

Tennis court

Indoor pool

Outdoor pool

Fitness centre

Transport and parking

Parking

Shuttle service

Car hire

Airport shuttle

WiFi and internet

Wi-Fi

Internet access

More about Profolio @ Straits Quay

Profolio @ Straits Quay

Profolio @ Straits Quay is an aparthotel with one and two-bedroom apartments offering sea views, self-catering facilities and free WiFi. Facilities include an outdoor pool and restaurant.

Ratings and reviews

Cleanliness

4.0

Location

4.0

Service

3.5

Rooms

4.0

Value

3.5

Sleep quality

4.0

Traveller reviews

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Mentioned by travellers

Comment: 27 Oct 2024

Stayed in: Oct 2024

This is more nice room , I feel impressed so much and I will be back and visit again 🙏

Comment: 15 Jun 2024

Stayed in: Jun 2024

The property is quite unique in its surrounding close to the sea and with different shops and eatery.

Comment: 16 Nov 2023

Stayed in: Nov 2023

The electrical breaker kept tripping on the master bath water heater. So I could not use that bathroom. In using the other bathroom the shower is stopped up and so a quick shower so it didn’t flood into the bathroom.

Couple

Comment: 11 Nov 2023

Stayed in: Oct 2023

Scammed

Disappointing - won't be going back - was more like a faulty tours air BNB which is not what we expected. The Property Manager (PM) did a money exchange run on arrival for us to exchange AUD to Ringgit, but this also included enabling the cash payment for the room as we had issues trying to make an electronic transfer. The property and facilities fell well short of what had been advertised so we had to cut our 16 night stay short by 4 nights to move to a better property. I did not expect to be relocating mid-holiday. To do so was costly, time consuming, stressful and a major inconvenience. The PM did check us in a couple of hours early. The suite felt like it needed a spring clean and was tired. Facilities advertised on the internet missing included in-room safe, bottled water, mini bar, hair dryer and toiletries. I had to purchase and carry drinking water (a LOT) from the local minimart to the room in the heat. The lounge room TV was not working when we arrived. It was not fixed for 9 days. The wifi was slow and, if it was working, frequently dropped out. It stopped completely mid-stay and took 3 days to fix. The TV in the bathroom did not work. All the balcony furniture was broken so we had to improvise using the least damaged chairs. We advised the PM but nothing happened. Enjoying the beautiful harbour view was greatly diminished by this. Later I noticed on a review 6 months back, this same issue was raised. We advised the PM that the toilet leaked but nothing happened. The main A/C was great but the bedroom A/C was very weak and loud. The one facility we totally enjoyed was the infinity pool. But on day 7, when we turned up ready for a swim to find the pool had been emptied and would not be in use again until after we left (no warning), it was the last straw. However, the suite had some redeeming qualities. It was spacious, and the marble in the bathroom and kitchen was lovely. The big bath was great. The balcony had a great view. The location was lovely and close to lots of restaurants. The PM recommended a driver who was flexible and did a great job the 2 times we travelled with him. The PM said to call if we needed anything, but we were so concerned with reporting/fixing essential facilities, we did not bother to ask for anything else. The room was not cleaned during our stay. We never entered the 2nd bedroom so not sure if that was OK. When we left, I messaged the PM to ask if any refund was payable given the 4 nights lost (as nothing was offered earlier) before I put my review up. Sadly, I received no reply. Had there been a refund, or even partial refund, I could have added that here as a bit of a saving grace for the property.

Comment: 19 Oct 2023

Stayed in: Oct 2023

The place is dirty and maintenance is overdue.
Towels are torn.
Pillows have brown stains.

Very good location

4.0

Jalan Seri Tanjung Pinang, Bagan Jermal, 10470, Malaysia|0.25 km from Straits Quay Marina

Check in and check out

Check in from:

15:00

Check out before:

12:00

Good to know

Important information from the hotel

This property will not accommodate hen, stag or similar parties. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. A damage deposit of MYR 300 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full via bank transfer, subject to an inspection of the property. From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Managed by a private host

Transfer

Transfer from/to airport available. Cost: 60.00 MYR one way.

Profolio @ Straits Quay: FAQs

Does Profolio @ Straits Quay have a restaurant?

What time is check-in and check-out at Profolio @ Straits Quay?

Does Profolio @ Straits Quay have parking?

How far away from Bagan Jermal city centre is Profolio @ Straits Quay?

Where is Profolio @ Straits Quay?

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