The Westin Cancun Resort Villas & Spa
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Fast facts
Check in from | 16:00 |
|---|---|
Check out by | 10:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about The Westin Cancun Resort Villas & Spa
The Westin Cancun Resort Villas & Spa
Situated in Cancún, a few steps from Playa Punta Nizuc, The Westin Cancun Resort Villas & Spa features accommodation with an outdoor swimming pool, free private parking, a fitness centre and a private beach area.
Ratings and reviews
Cleanliness3.9
Location3.9
Service3.9
Facilities3.9
Traveller reviews
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Mentioned by travellers
Family traveller
Comment: 10 Dec 2024
Stayed in: Dec 2024
A more casual quiet Cancun resort with all the fun and amenities when you are done with quiet.
We have always stayed at the Westin Lagunamar in Cancun and we decided to give the other Westin property a try. They are conducting some nice renovations which is pretty normal for a Cancun resort, so take that into account. The upside is more villas in the future. We thoroughly enjoyed the activities staff who had a steady series of fun activities and events for us each and every day. Hats off to Alberto's staff especially Guillermo, Genaro, Adi and our favorite poolside food and drink provider, Fernando! The property is a little more quiet and casual but offers numerous pools and great access to the lagoon side to find some quiet and privacy. Give it a try!
Hotel response
Comment: 17 December
Dear L7306NYmikew,
Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay at our property and appreciated the renovations we're undertaking. It's great to know that you found the activities staff, especially Guillermo, Genaro, Adi, and Fernando, to be exceptional and that they contributed to your enjoyable experience.
We're glad you liked the quieter, more casual atmosphere of our resort, along with the numerous pools and access to the lagoon side for some peace and privacy. We appreciate your recommendation and look forward to welcoming you back for another relaxing and fun filled stay!
Be well
social media coordinator
Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay at our property and appreciated the renovations we're undertaking. It's great to know that you found the activities staff, especially Guillermo, Genaro, Adi, and Fernando, to be exceptional and that they contributed to your enjoyable experience.
We're glad you liked the quieter, more casual atmosphere of our resort, along with the numerous pools and access to the lagoon side for some peace and privacy. We appreciate your recommendation and look forward to welcoming you back for another relaxing and fun filled stay!
Be well
social media coordinator
Comment: 13 Oct 2024
Stayed in: Sep 2024
We booked the 2 bedroom villa, it was beautiful and the pictures matched. At check in, they said we could get bottled water any time and it was free, but it actually isn’t and you only get 2 complimentary bottles a day.. even if there are 4 people in your room.. the pools were great and well maintained. Swimming in the sea was a highlight. I also appreciated having a personal concierge for assistance with reservations and recommendations for what to do and where to go. To be noted, if you’re staying in Cancun, go eat at Navios! It was the best restaurant we ate at while there.
Solo traveller
Comment: 20 Jul 2024
Stayed in: Jul 2024
GREETED WITH TERRIBLE RUDENESS
My stay at the Westin Resort and Spa in Cancun was nothing short of a disaster from start to finish. Where do I even begin?
Upon returning to my room, I discovered that housekeeping had somehow managed to destroy my reading glasses, which were in a hard case. Rather than be honest and apologize, the staff tried to hide the fact that this happened by placing the broken pieces and lens back in the case, after clearly having dropped it on the floor, opening the case by accident and somehow stepping on or destroying the glasses- and despite my complaints, the management was dismissive and denied any responsibility.
The resort's old (!) structural integrity left much to be desired. Despite being on the fourth floor, my room and the entire floor were flooded 6 inches of water during 24 hours of hurricane weather. The outdated infrastructure is misrepresented as a modern spa resort and clearly unable to handle basic weather conditions.
In addition to the flooding, the toilet in my room barely functioned. Even after multiple flushes, waste would resurface by the next morning. This is simply unacceptable for any accommodation, let alone a purported spa resort.
The culinary experience was equally disappointing! The food was of poor quality, overpriced even by local standards, and absolutely repulsive. To make matters worse, the waitstaff were aggressively focused on soliciting tips, to the point where their intrusive behavior overshadowed any semblance of genuine service. During dinner with a friend who had already eaten elsewhere, we were harassed because she hadn't ordered anything and the waiter kept pressuring me awkwardly about whether or not she would dine as well.
Adding insult to injury, the staff incessantly badgered me about attending a timeshare presentation throughout my stay. It's absurd that a supposedly relaxing spa resort would prioritize pushing timeshares onto its guests rather than providing a peaceful environment. They would stop me in the lobby and call me on my cell to offer me $150 + 2 free breakfasts to attend the sales presentation in the morning. When I declined, instead of leaving me alone, they came at me more aggressively and offered more money, lol!
Lines of mini ants crawled along my window since the start, and despite reporting it, no assistance was offered. The thin walls provided zero privacy from neighboring rooms, which is inexcusable for a property claiming to be a spa resort. Lot of doors slamming incessantly.
To cap off this disastrous experience, a waiter accidentally struck me in the face with a tray. While their on-site doctor recommended 2 prescription creams, the hotel refused to assist me in obtaining them, even though the nearest pharmacy was miles away and I had no means of transportation. The manager of the restaurant (Very unpleasant) alledged he could only get me what the hotel sold in their mini store, and handed me a diaper rash cream..
In fairness, the views were nice (expected turquoise water).The location itself was remote and far from amenities. During checkout, they even attempted to charge me for a spa treatment I never received (20 min of time while I had a flight to catch).
If you choose to stay here, prepare to be treated like an ATM. The staff seem to view guests solely as targets for timeshare sales, tip extraction, and inflated billing for services you never requested or received. Save yourself the trouble and find a resort that values its guests' comfort and well-being.
Upon returning to my room, I discovered that housekeeping had somehow managed to destroy my reading glasses, which were in a hard case. Rather than be honest and apologize, the staff tried to hide the fact that this happened by placing the broken pieces and lens back in the case, after clearly having dropped it on the floor, opening the case by accident and somehow stepping on or destroying the glasses- and despite my complaints, the management was dismissive and denied any responsibility.
The resort's old (!) structural integrity left much to be desired. Despite being on the fourth floor, my room and the entire floor were flooded 6 inches of water during 24 hours of hurricane weather. The outdated infrastructure is misrepresented as a modern spa resort and clearly unable to handle basic weather conditions.
In addition to the flooding, the toilet in my room barely functioned. Even after multiple flushes, waste would resurface by the next morning. This is simply unacceptable for any accommodation, let alone a purported spa resort.
The culinary experience was equally disappointing! The food was of poor quality, overpriced even by local standards, and absolutely repulsive. To make matters worse, the waitstaff were aggressively focused on soliciting tips, to the point where their intrusive behavior overshadowed any semblance of genuine service. During dinner with a friend who had already eaten elsewhere, we were harassed because she hadn't ordered anything and the waiter kept pressuring me awkwardly about whether or not she would dine as well.
Adding insult to injury, the staff incessantly badgered me about attending a timeshare presentation throughout my stay. It's absurd that a supposedly relaxing spa resort would prioritize pushing timeshares onto its guests rather than providing a peaceful environment. They would stop me in the lobby and call me on my cell to offer me $150 + 2 free breakfasts to attend the sales presentation in the morning. When I declined, instead of leaving me alone, they came at me more aggressively and offered more money, lol!
Lines of mini ants crawled along my window since the start, and despite reporting it, no assistance was offered. The thin walls provided zero privacy from neighboring rooms, which is inexcusable for a property claiming to be a spa resort. Lot of doors slamming incessantly.
To cap off this disastrous experience, a waiter accidentally struck me in the face with a tray. While their on-site doctor recommended 2 prescription creams, the hotel refused to assist me in obtaining them, even though the nearest pharmacy was miles away and I had no means of transportation. The manager of the restaurant (Very unpleasant) alledged he could only get me what the hotel sold in their mini store, and handed me a diaper rash cream..
In fairness, the views were nice (expected turquoise water).The location itself was remote and far from amenities. During checkout, they even attempted to charge me for a spa treatment I never received (20 min of time while I had a flight to catch).
If you choose to stay here, prepare to be treated like an ATM. The staff seem to view guests solely as targets for timeshare sales, tip extraction, and inflated billing for services you never requested or received. Save yourself the trouble and find a resort that values its guests' comfort and well-being.
Hotel response
Comment: 27 September
Dear Escape52418195395,
Thank you for choosing The Westin Resort & Spa Cancun for your last trip to Cancun. It is with great sadness that we learn from an overall disappointing experience, this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have briefed our team at great length of your comments. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Cancun.
Thank you for choosing The Westin Resort & Spa Cancun for your last trip to Cancun. It is with great sadness that we learn from an overall disappointing experience, this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have briefed our team at great length of your comments. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Cancun.
Comment: 12 Jul 2024
Stayed in: Jul 2024
We stayed in one of the villas. Very clean and well kept. They accommodated us during Hurricane Befyl and we frigate and they kept the services running. Lovely establishment.
Family traveller
Comment: 21 Jun 2024
Stayed in: Jun 2024
Works for families
Room in need some updates for sure. However, I have seen much worse. Thankfully I saw no evidence of bugs as previous reviews mentioned or that would have been a deal breaker for me. We had a three bedroom and had a beautiful view of ocean/pool. All staff were great. Beds were acceptable comfy. Kitchenette was very handy as a family of 5 would be extremely expensive otherwise. Sea and Sands restaurant was great. Great service and slightly overpriced as expected. Would recommend one night there . Palmer market mini market was super expensive with Ben and Jerry’s pint at over $16!
Not flexible with checkout time at all. Be aware, “Titanium elite member for life” and brought no benefits. I think they gave me a few hundred points on check-in. And of course they try and over-push the time share. If you Bonvoy member, and not with a family, I would recommend another Marriott property. This worked for me this trip.
Not flexible with checkout time at all. Be aware, “Titanium elite member for life” and brought no benefits. I think they gave me a few hundred points on check-in. And of course they try and over-push the time share. If you Bonvoy member, and not with a family, I would recommend another Marriott property. This worked for me this trip.
Hotel response
Comment: 27 September
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your stay at the Westin Resort & Spa, Cancun.
Rest assured, guest comments are extremely important for us, as they allow us to identify areas of opportunity we may have and to work on improving the experiences that our valued Guests, like yourself, expect and deserve.
Rest assured, guest comments are extremely important for us, as they allow us to identify areas of opportunity we may have and to work on improving the experiences that our valued Guests, like yourself, expect and deserve.
Location
Boulevard Kukulcan Km 20.5, Cancun Hotel Zone, Cancun, 77500, Mexico|0.85 km from Sailing Club at Club Med Cancun
10 things to dowithin 2.90 km
0.85 km
2.47 km
2.31 km
Transportationwithin 16.25 km
16.25 km
Airportwithin 8.80 km
8.80 km
Check in and check out
Check in from:
16:00
Check out before:
10:00
Good to know
Children are welcome at this hotel.
Pets are not allowed.
Breakfast available.
Breakfast price
€20 (≈USD 21.2)/person
Breakfast options
Continental breakfast.
Breakfast menu
Buffet.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Starting April 1, 2021, a tourist tax of 224.00 MXN pesos (approximately $11.00 USD) will apply to all foreign visitors over 15 years old. Please visit: https://www.visitax.gob.mx//sitio/ to pay this required tax prior to your arrival.
The hotel accepts the following payment methods:
Cash
The Westin Cancun Resort Villas & Spa: FAQs
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