Home2 Suites by HIlton Cartersville
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 12:00 |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
More about Home2 Suites by HIlton Cartersville
Home2 Suites by HIlton Cartersville
Offering a fitness centre, indoor pool, and free breakfast, this Home2 Suites by Hilton is situated in Cartersville, Georgia, 32 km from Marietta. Each suite includes a flat-screen cable TV, kitchenette, and work desk.
Ratings and reviews
Traveller reviews
Comment: 20 Nov 2024
Stayed in: Oct 2024
TERRIBLE MANAGEMENT AT HOTEL!
Comment: 17 Nov 2024
Stayed in: Nov 2024
Comment: 14 Nov 2024
Stayed in: Nov 2024
Nasty hotel
US
Comment: 29 Oct 2024
Stayed in: Oct 2024
Wish I had read reviews. Awful breakfast, rude staff, poor management.
Went to the included “breakfast.” No juice, milk dispenser broken. A toaster with 3 slices of bread next to it. 4 apples wrapped in plastic. A waffle maker with no batter. Quaker instant oatmeal packets, Teaneck coffee. There was an English muffin pre-cooked with some sort of egg on it, which was rock hard. I asked the attendant for something to drink. She said that her manager hasn’t ordered it, so it’s her fault.
I went to the front desk to complain, as the breakfast was inedible, not stocked, and nothing to drink. I asked, “What am I paying for?” And asked for a partial refund. She gave me a bottled water, and told me her manager would return in 2 days.
Other people were lined up to complain. She was rude to all.
We checked out that day. She told me the manager would call me. It has been over 2 weeks. Called Hilton Customer service to complain. They said that I should wait for the manager to call, and the have no control over it. They did give me 10,000 points.
I filed a dispute with my credit card company, so hopefully, I will get a response.
There are plenty of other cheaper hotels in the area. Save some money, and stay elsewhere.
US
Comment: 9 Oct 2024
Stayed in: Oct 2024
Disgusting incomplete breakfast. Rude employees who blamed it on regional manager.
Went for breakfast in the morning. No juice, milk machine not working. Another guest went to the front desk where clerk gave him bottled water.
There was instant oatmeal, but no spoons. 2 waffle makers, but no batter to make waffles. I asked the attendant for batter, and she walked away. The other guest again went to the front desk, and the clerk found the attendant to get batter. There were 2 slices of wrapped bread available with a toaster. There as also a premade sandwich—English muffin with an egg. Nearly broke a tooth on the English muffin and spit it out. We attempted to get a reservation at a different hotel, but there was a sports conference in town, and nothing was available. We were stuck at this place.
On our second day, we ate at McDonald’s next-door. On the third morning, we tried again. Again, there was no juice. We asked the attendant again, and she snapped back, “it’s on back order. The regional manager is supposed to order it and she hasn’t done it.“ I suggested that they go next-door to the convenience store to buy orange juice for the guests, and she said, “take it up with the regional manager.“
We were told that the manager would be coming in at 9 AM on Monday morning. At 10:15 when we were checking out, there was no manager. The desk clerk explained, “we don’t have a general manager because we’re undergoing renovations. We do have a regional manager – – she was supposed to be here today, but might not be here till Wednesday. Don’t worry. I’ll have her call you later today.”
I’m writing this on Wednesday night, and I clearly have not heard from the manager. We have complained to corporate, but they asked us to let the manager handle it.
Nobody cares – – not the Front desk, clerk, the breakfast, attendant, the manager, or even corporate. It’s not the hotel that needs the renovation, it’s the staff’s attitude. I expected better from Hilton.
Our teammates were staying at the Hilton express suites at the next exit. They love their hotel, stay, and their breakfast. It was also less expensive. I wish we did the same.
Excellent location
1320 E Main St, Cartersville, 30120, United States|1.02 km from Pine Mountain
10 things to dowithin 2.88 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
Pets allowed with extra charge.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please note guests found smoking in a non-smoking room will be charged an additional cleaning fee of USD 250.00. Designated outdoor smoking areas are available. Contact hotel for details. Please note only pets 22 kg or less can be accommodated. A non-refundable USD 75.00 fee is applicable. Contact hotel for details. Guests must be 21 years of age or older in order to check in without a parent or official guardian.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
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