The Grand Hotel at Coushatta
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Fast facts
Check in from | 16:00 |
|---|---|
Check out by | 11:00 |
Pets | Pets are not allowed. |
Children | Children are not allowed at this hotel. |
Amenities
Air conditioning
Restaurant
Meeting facilities
Casino
Games room
Golf course
More about The Grand Hotel at Coushatta
The Grand Hotel at Coushatta
The Grand Hotel at Coushatta features a full casino with table games and offers free Wi-Fi in all areas. This hotel is located off Highway 165 and features the Koasati Pines Golf Course on site. Tea and coffee-making facilities are provided in every standard room of this Kinder hotel and casino. Cable TV is also included and guests will enjoy a work desk in all rooms. A fitness center is on site at the Grand Hotel at Coushatta and the hotel also provides a free shuttle service. Guests can access a 24-hour front desk or refuel with snacks and drinks from the vending machines. This hotel features 6 on-site restaurants, including the Big Sky Steak House and the Seven Clans Buffet. The Terrace Cafe is also on site and serves a lighter menu. The center of Kinder and the Allen Parish Hospital are both a 10 minute drive from this hotel. Louisiana State University is 30 miles away.
Ratings and reviews
Cleanliness4.3
Location4.2
Service4.3
Rooms4.2
Value4.0
Sleep quality4.2
Traveller reviews
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Mentioned by travellers
Group traveller
Comment: 20 May 2024
Girls weekend getaway
The hotel was very clean and staff friendly. The only downside was the bingo hall was freezing for 2 days/ hated it but the rest of the trip was fun and enjoyable.
Couple
US
Comment: 19 Aug 2024
Coushatta - the good, the bad and the ugly
Let’s start with the good. Pleasant staff. Clean hotel. Clean gambling area. Restaurants also were clean. The staff was pleasant everywhere and check-in was easy. Food was GOOD at the Noodle House and the Steakhouse.
BAD: THE PLACE WAS FREEEEEEEEZZZZZING. And I like things cold!
Let me break down per area. Let me start with the pool. First off, they don’t have enough rafts to float down the lazy river. Staff said they were “ordered.” Pool season is almost over……..
2. They NEVER cleaned the pool area. There were towels and trash everywhere
3. The pool itself needed some maintenance, starting with the missing tiles along the lazy river.
4. They had 3 staff sitting on their butt doing literally NOTHING where people come in. Those people could have been cleaning up and picking up towels and discarded drinks, etc. They had food on the counter where people came in, and two were slouched down with their feet up.
5. The bar was crowded, had a missing panel with exposed wires that was very unattractive. I actually thought the whole bar area needs a revamp. So overcrowded and Messy
6. Lifeguard chairs looked terrible.
Hotel room.
1. Cleaned nicely but the first thing I saw when we walked in was the missing paint on the wall and stains on the carpet. I have photos.
2. Actually had enough towels. Imagine that
3. Toilet paper is really revamped Sand Paper, so if you have a delicate touchey bring your own!
4. Cleaning staff Very nice. That’s shocking.
Activities:
1. Gambling.Gambling.
2. Bingo
3. Gambling
4. Pool.
5. Gambling.
They would get a LOT more business if they had more things to do!
*And yes I IKNOW it’s a CASINO for those who will feel the need to comment.
Auditorium (or whatever you call it.). Piss poor design. They have the HUGE AC things against the wall. If you were unfortunate enough to have a seat by them, you had a HUGE problem hearing. The people running the screen, did NOT do a good job at ALL of helping us see Jay Leno from the nosebleeds.
BAD: THE PLACE WAS FREEEEEEEEZZZZZING. And I like things cold!
Let me break down per area. Let me start with the pool. First off, they don’t have enough rafts to float down the lazy river. Staff said they were “ordered.” Pool season is almost over……..
2. They NEVER cleaned the pool area. There were towels and trash everywhere
3. The pool itself needed some maintenance, starting with the missing tiles along the lazy river.
4. They had 3 staff sitting on their butt doing literally NOTHING where people come in. Those people could have been cleaning up and picking up towels and discarded drinks, etc. They had food on the counter where people came in, and two were slouched down with their feet up.
5. The bar was crowded, had a missing panel with exposed wires that was very unattractive. I actually thought the whole bar area needs a revamp. So overcrowded and Messy
6. Lifeguard chairs looked terrible.
Hotel room.
1. Cleaned nicely but the first thing I saw when we walked in was the missing paint on the wall and stains on the carpet. I have photos.
2. Actually had enough towels. Imagine that
3. Toilet paper is really revamped Sand Paper, so if you have a delicate touchey bring your own!
4. Cleaning staff Very nice. That’s shocking.
Activities:
1. Gambling.Gambling.
2. Bingo
3. Gambling
4. Pool.
5. Gambling.
They would get a LOT more business if they had more things to do!
*And yes I IKNOW it’s a CASINO for those who will feel the need to comment.
Auditorium (or whatever you call it.). Piss poor design. They have the HUGE AC things against the wall. If you were unfortunate enough to have a seat by them, you had a HUGE problem hearing. The people running the screen, did NOT do a good job at ALL of helping us see Jay Leno from the nosebleeds.
Couple
Comment: 24 Jan 2024
Stayed in: Jan 2024
Issues - Issues
I was looking forward to staying at this hotel as it was supposed to be "VIP" hotel. I was able to reserve a COMP room about 2 months in advance of our stay and we were excited. We arrived on Saturday about 4pm, which is check in time. They told us our room was not ready and to come back in about 30-45 mins, not a big deal so we came back at 5. We came back and they said the same thing and to come back again. They said they overbooked the hotel and were trying to get rooms ready. So we came back at 6pm and then they told us that our room type was not available, we reserved anon-smoking king, and they only had a smoking king room available. I feel as if they lied from the beginning and weren't going to honor our reservation to begin with as requested. I was trying to get over a cold so I wasn't thrilled about a smoking room but we went ahead and took it. The other option was to move the Seven Clans which was on the other side of casino, not a good option as it was very cold outside. Why would they overbook and how can they just move rooms when I took the time to reserve a specific room for a specific reason, so far in advance! I was very angry!
The other thing that happened was on Monday morning - my husband woke up to a brown roach on his head. Luckily he was able to kill and get rid of it but WOW!! This is supposed to be a 4 or 5 star hotel where VIP people pay lots of money to stay, I don't know how that can happen! We were booked to check out on Tuesday but we left the hotel early (Monday) because of the issues we had with this hotel. Unfortunately, we will never stay at this hotel again. We will go back to the Seven Clans where we have been staying for the past 2 years. Needless to say, it was extremely disappointing - EXTREMELY!!
The other thing that happened was on Monday morning - my husband woke up to a brown roach on his head. Luckily he was able to kill and get rid of it but WOW!! This is supposed to be a 4 or 5 star hotel where VIP people pay lots of money to stay, I don't know how that can happen! We were booked to check out on Tuesday but we left the hotel early (Monday) because of the issues we had with this hotel. Unfortunately, we will never stay at this hotel again. We will go back to the Seven Clans where we have been staying for the past 2 years. Needless to say, it was extremely disappointing - EXTREMELY!!
Hotel response
Comment: 26 February
We regret to hear that your experience did not meet your expectations. We aim for the highest standards of cleanliness, and we apologize for any inconvenience you may have experienced. Rest assured that immediate steps were taken to address your concerns. We appreciate your honest feedback and hope for an opportunity to improve your opinion of us in the future.
Other
US
Comment: 16 Apr 2023
Stayed in: Apr 2023
Expected better for a hotel of this caliber... sigh
I have been receiving offers for a complimentary room over the past year, finally decided to take advantage of it to take my mother for her 80th birthday. That being said, I understand the room was complimentary and would not write this review if it was somewhat satisfactory... however, for a hotel of this caliber, I expected better. Pictures will show for themselves, you decide. Upon arrival, it was noted that the room appeared old and worn. The back headboard of the bed was ripped and torn in several places, the chair was also ripped. I could live with worn, given the price... we rushed out because mom was ready to gamble, lol. So did not realize extent of how unacceptable it was until much later. There was someone else's hair all over the bathroom floor. The counter tops in the room were not cleaned. I went to get a clean hand towel the next morning to dry my face after washing it and when I unfolded it ... it was dirty, also pictured. We made coffee and it was full of grinds and a complete mess. We have a Keurig and know how to work this type of coffee machine, lol. With all of this noted, I can only assume that the sheets were probably not washed from previous occupants... but trying not to think of that. Had I realized all of this earlier we would have definitely requested another room... sigh. Also, on a side note, the pillows on the king size bed were 4 very small standard pillows, looked barely bigger than airport size. I called for a couple extra, they said they would have them hanging on outside of door when we returned for the night. Found them hanging on someone else's door a few doors down... at least I hope they were for me, lol. I will say that the gambling was not bad, wish they had more video roulette options and open during the day, but that's just me. We had two nice meals with good service at the terrace cafe. However, this particular stay was enough for us to say... we most likely will NOT BE BACK. I've read other good reviews... guess we were the unlucky ones.
Other
Comment: 6 Mar 2022
Stayed in: Mar 2022
Nice Getaway.!!
After two years holed up because of covid this was a much-needed getaway. Had not been there in six years and room was comped for two nights, Awesome! Forced us to go.! lol. Room was good. I realize the Hotel/Casino took a hit the last two years so little things that bothered my wife did not bother me as much, such as windows were very dirty on the outside, glasses didn't look clean, a little dusty and dated. Everything else was Great! King room came with fridge and microwave. The casino - same as before slots galore.! One thing different, when playing you won't be asked if you need a drink. Now have to get an advantage card, put it in the machine, pick from the menu and drink arrives within 5 min. really fast!! Food - Gumbeaux's, seafood platter was the best. Terrace Cafe, had a great omelette for breakfast. Noodles Chinese, someone needs to show them how to make egg rolls, Dam.!! Slots were tight.! Good fun stay though.
Hotel response
Comment: 12 May
We are so glad that you returned to Coushatta Casino Resort. We sincerely apologize that your room was not as clean as expected. Your comments and concerns have been turned over to the appropriate management department. We appreciate your business and hopefully we can gain you as a guest again in the future.
Very good location
777 Coushatta Drive, Grandview Mobile Estates, 70648, United States|0.05 km from Kids Quest
3 things to dowithin 0.20 km
0.05 km
0.09 km
0.20 km
Check in and check out
Check in from:
16:00
Check out before:
11:00
Good to know
Children are not allowed at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets not allowed
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
This hotel accepts the following payment methods:
The Grand Hotel at Coushatta: FAQs
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