Hilton Garden Inn New York/Staten Island
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Fast facts
Check in from | 16:00 |
|---|---|
Check out by | 11:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
Wi-Fi
Parking
Air conditioning
Fitness centre
Front desk 24 hour
Restaurant
More about Hilton Garden Inn New York/Staten Island
Hilton Garden Inn New York/Staten Island
Situated minutes from Newark Liberty International Airport as well as the attractions of central Manhattan, this Staten Island hotel offers exceptional facilities and service along with many modern amenities.
Ratings and reviews
Cleanliness4.3
Location4.2
Service4.2
Rooms4.1
Value4.0
Sleep quality4.1
Traveller reviews
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Mentioned by travellers
Family traveller
Comment: 11 Feb 2025
Awesome
The hotel is wonderful, the staff are amazing in every department. From the front desk , house keeping, maintenance, Regina at the front desk was awesome,her personality shines, Elizabeth in the restaurant for breakfast was super accommodating with an amazing personality
Hotel response
Comment: 17 February
Dear J131EBmichelled
Thank you so much for taking the time to give a shout out by name to some of our team members.
A little recognition goes a long way for keeping them motivated. We appreciate you and thank you for staying with us.
Thank you so much for taking the time to give a shout out by name to some of our team members.
A little recognition goes a long way for keeping them motivated. We appreciate you and thank you for staying with us.
Business traveller
Comment: 4 Apr 2025
Horrible if you are here for work over the weekend. Unreasonably loud dance party venue.
Dont book here on the weekend if you are here for business. Apparently they host very loud dance party events. My company has a crew here working locally with a wake up call at 5am everyday. Its not a good place to book if your crew needs rest for long work days. Choose the Hampton next door for a more professional stay.
Comment: 22 Mar 2025
Stayed in: Mar 2025
It’s loud…. Poor quality windows allow the nearby traffic noise easy access to the rooms. If ya like traffic noise, this is a front row seat.
Also, there’s lots of trash in the woods just behind the hotel. Looks like the landscapers basically toss old plants, pots and all, into the woods.
Also, there’s lots of trash in the woods just behind the hotel. Looks like the landscapers basically toss old plants, pots and all, into the woods.
Family traveller
Comment: 6 Mar 2025
Beware of Deceptive Booking Practices – Hilton Staten Island, NY
Beware of Deceptive Booking Practices – Hilton Staten Island, NY
I am incredibly disappointed and frustrated by my recent experience attempting to book a stay at the Hilton in Staten Island, NY. Traveling for a funeral, I specifically searched for Hilton’s official website, avoiding third-party booking sites or deceptive links. The site I used appeared legitimate—it displayed Hilton’s branding, room images, and seemed no different from previous direct bookings I’ve made.
Unfortunately, I made an error with my dates and called the phone number listed to correct it, assuming I was speaking directly with Hilton. Instead, I was connected to Priceline—without any clear indication that I had booked through a third party. I was informed that my reservation was non-refundable, and despite my willingness to simply adjust the dates (not cancel outright), I was being charged over $900 whether I stayed or not.
At no point in my booking process did I knowingly choose Priceline, nor was it obvious that I was dealing with a third party. Hilton’s name and images were all over the site, making it indistinguishable from booking directly with them.
To make matters worse, when I contacted Hilton directly using the number listed on the Better Business Bureau (BBB) site, their staff acknowledged seeing my canceled reservation but refused to assist in any way. The manager at this location refused to even get on the phone with me. Instead, she told the front desk clerk to tell me to call my bank to see if they could help. I was polite but obviously frustrated—there is no reason to be cruel. She simply would not speak to me.
This means Hilton knowingly aligns itself with these deceptive business practices, allowing customers to be misled into booking through third parties who enforce rigid, predatory policies. This is an absolute consumer protection concern.
On top of grieving and traveling for a funeral, I am now out $900 for absolutely nothing and left with a huge hassle during an already difficult time. Hilton has made it clear they do not value their customers, and I will never bother them with my business again.
If you are booking a Hilton stay, triple-check that you are on the official Hilton website and do NOT trust the phone number or links listed on Google or third-party search results. The lack of accountability and customer service is unacceptable for a major hotel chain, and I urge others to be extremely cautious.
I am incredibly disappointed and frustrated by my recent experience attempting to book a stay at the Hilton in Staten Island, NY. Traveling for a funeral, I specifically searched for Hilton’s official website, avoiding third-party booking sites or deceptive links. The site I used appeared legitimate—it displayed Hilton’s branding, room images, and seemed no different from previous direct bookings I’ve made.
Unfortunately, I made an error with my dates and called the phone number listed to correct it, assuming I was speaking directly with Hilton. Instead, I was connected to Priceline—without any clear indication that I had booked through a third party. I was informed that my reservation was non-refundable, and despite my willingness to simply adjust the dates (not cancel outright), I was being charged over $900 whether I stayed or not.
At no point in my booking process did I knowingly choose Priceline, nor was it obvious that I was dealing with a third party. Hilton’s name and images were all over the site, making it indistinguishable from booking directly with them.
To make matters worse, when I contacted Hilton directly using the number listed on the Better Business Bureau (BBB) site, their staff acknowledged seeing my canceled reservation but refused to assist in any way. The manager at this location refused to even get on the phone with me. Instead, she told the front desk clerk to tell me to call my bank to see if they could help. I was polite but obviously frustrated—there is no reason to be cruel. She simply would not speak to me.
This means Hilton knowingly aligns itself with these deceptive business practices, allowing customers to be misled into booking through third parties who enforce rigid, predatory policies. This is an absolute consumer protection concern.
On top of grieving and traveling for a funeral, I am now out $900 for absolutely nothing and left with a huge hassle during an already difficult time. Hilton has made it clear they do not value their customers, and I will never bother them with my business again.
If you are booking a Hilton stay, triple-check that you are on the official Hilton website and do NOT trust the phone number or links listed on Google or third-party search results. The lack of accountability and customer service is unacceptable for a major hotel chain, and I urge others to be extremely cautious.
Hotel response
Comment: 17 March
Dear allisoncT7294ZW
I am so sorry to hear about your frustration in trying to book a room at our hotel. If your travel plans bring you back to the area please feel free to reach out to me and I will personally assist you.
I am so sorry to hear about your frustration in trying to book a room at our hotel. If your travel plans bring you back to the area please feel free to reach out to me and I will personally assist you.
Family traveller
Comment: 21 Jan 2025
Stayed in: Jan 2025
Ok Experience
We stayed at the hotel for 1 day. It served it purpose. Check-in was slow. It seemed as though there was enough staff to check people in, as evidenced by 3 staff members going to the office behind the desk. No one asked if they could help on their way to the office. Eventually, a manager came out and helped get us checked in.
The room was average and in clean condition. The phone did not work properly. We had to use the speaker phone instead of the handset. The toilet leaked on the bathroom floor and eventually would not flush. We called maintenance and they promptly came and fixed the issue. The shower only had the shampoo and conditioner dispensers. Normally there is a body wash dispenser. The walls are thin. I'm sure our neighbors (family of 5) heard us yelling at the tv while we watched football, as we hear them talking.
The location is not near any restaurants, although there is a full service restaurant on site. The food was good.
Overall a pretty good stay. There seemed to be a good bit of renovation in progress. They need to do a deep cleaning of the carpets in the halls and use better lighting.
It was below what I usually experience when I stay at a Hilton Garden Inn.
The room was average and in clean condition. The phone did not work properly. We had to use the speaker phone instead of the handset. The toilet leaked on the bathroom floor and eventually would not flush. We called maintenance and they promptly came and fixed the issue. The shower only had the shampoo and conditioner dispensers. Normally there is a body wash dispenser. The walls are thin. I'm sure our neighbors (family of 5) heard us yelling at the tv while we watched football, as we hear them talking.
The location is not near any restaurants, although there is a full service restaurant on site. The food was good.
Overall a pretty good stay. There seemed to be a good bit of renovation in progress. They need to do a deep cleaning of the carpets in the halls and use better lighting.
It was below what I usually experience when I stay at a Hilton Garden Inn.
Hotel response
Comment: 26 January
Dear yolandamL7781TT
Thank you for taking the time to write a review. Please know that we have taken your comments here and addressed them with our departments. If your travel plans ever bring you back to our area, please reach out to me personally to assist you.
Thank you for taking the time to write a review. Please know that we have taken your comments here and addressed them with our departments. If your travel plans ever bring you back to our area, please reach out to me personally to assist you.
Very good location
1100 South Avenue, Bulls Head, New York, 10314, United States|18.18 km from city centre
Transportationwithin 21.62 km
12.30 km
12.56 km
12.89 km
Airportwithin 21.73 km
9.02 km
21.73 km
Check in and check out
Check in from:
16:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
17 years old and under
Free
3 years old and under
Free
Pets allowed with an extra charge
Breakfast available
Breakfast menu
Buffet
Breakfast price
€15 (≈USD 16.95)/person
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
This hotel accepts the following payment methods:
Cash
Hilton Garden Inn New York/Staten Island: FAQs
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